Exchange, Return & Refund Policy
he brands Liquitus and GoldenTag are exclusively operated and sold by our registered retail entity, Chalfoot. At Chalfoot, your satisfaction with every purchase is our priority. Please read our Exchange, Return, Refund, and Cancellation Policy carefully before placing your order
🔁 Exchange Policy
• Exchanges are accepted within 7 days of delivery. • Any variant (size, color, or style) can be exchanged. • Only one exchange is allowed per order. • First exchange is FREE. • For any additional exchange, ₹200 courier charges will be borne by the customer. • Product must be unused, unworn, in original condition with box and tags intact.
🔄 Return Policy
• Returns are accepted within 7 days of delivery. • Products must be unused, unworn, and returned with original box and tags intact. • Return pickup is not provided. • Customers are required to ship the product back as per instructions shared by our support team.
💸 Refund Policy
• Refunds are processed after the returned product is received and inspected. • Refunds are completed within 3–5 working days after receiving the goods. • Prepaid orders are refunded to the original payment method. • For Cash on Delivery (COD) orders, customers must share UPI ID or bank account details. • COD charges are refundable. • No shipping or restocking fees are deducted.
🚫 Non-Returnable / Non-Exchangeable Items
• Sale or discounted products • Clearance products
📦 Damaged or Wrong Product Policy
• Issues must be reported within 3 days of delivery. • Customers must provide an unboxing video and clear photos. • Resolution will be provided in the form of a replacement or refund after verification.
❌ Cancellation Policy
• Orders can be cancelled before shipment only. • If the order is already shipped, a ₹100 cancellation fee will be charged.
📞 Contact & Support
Email: reachus@liquitus.com
WhatsApp Support: +91 9987712336
Working Hours: Monday to Saturday | 10:30 AM – 7:30 PM
Operating Entity: Chalfoot
Registered Address: Ground Floor, GNM/95/204, Naik Nagar, Sion Dharavi Road, Mumbai Suburban, Maharashtra – 400022
Last Updated: April 2026